First steps after a loss
What to do in the first 24 hours, calmly and without pressure.
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This guide was written and professionally reviewed by the editorial team of Himmelsruhe Bestattungen. Its content is based on our daily funeral counselling and grief support practice, is updated regularly and does not replace individual advice.
Why this guide?
Every day we support bereaved families in Berlin – in English, German, Russian and Italian. In this guide we answer the questions we hear most often, the same way we would in a personal conversation: calmly, concretely and without jargon. If anything remains unclear, simply give us a call – the consultation is free of obligation.
When a loved one has passed away, you do not have to do anything at first. Breathe. Sit down. Phone calls can wait.
In a hospital or care home, staff automatically issue the death certificate. At home, call your GP or the on-call doctor at 116 117. Only then notify us, we will take care of the rest: collection, authorities, certificates.
Frequently asked questions
How quickly does a funeral have to take place?
In Germany, within 4 to 10 days. We coordinate everything within the legal deadlines.
What does the collection cost?
Collection is part of our base service, no hidden costs.